Account Deletion
You can delete your Emopi account at any time. This page explains how to delete your account and data, and what is deleted.
Delete from within the app
If you can use the app, deleting from within the app is the easiest way.
- Open the app and go to Settings.
- From Account, choose "Delete my account."
- Follow the confirmation steps to complete the deletion.
If you can no longer access the app
If you cannot access the app — for example after changing devices or uninstalling it — you can request deletion by email.
To: support@emopi.app
Subject: Account deletion request
In the body of the email, include the email address registered with Emopi. After confirming that the request comes from the account holder, we will process the deletion and let you know when it is complete. For verification, we may ask you to send the request from your registered email address.
What is deleted
When you delete your account, the following data is deleted from our Service database.
- Account information (email address, nickname, profile image, and similar data)
- Journal entries and the full text of conversations with the AI
- Derived data generated by AI (condition indicators, summaries, care hints, and similar data)
- Sharing settings, Pair connections, and Talk within connections
- External AI processing consent history and safety reports submitted by the User
- Push notification tokens
- In-app support requests stored in our database
Deleting your account also ends your Pair. The information you were sharing disappears from the other member's screens. Their own journal and records remain in their account.
Information retained for a limited period
We may retain the minimum information necessary to comply with legal obligations, preserve transaction records, prevent misuse, investigate security, or resolve disputes, only for as long as needed for those purposes. Content-free events sent to analytics before deletion, Store and billing-provider transaction records, and backup copies may remain under provider retention periods or the ordinary backup rotation. For details, see thePrivacy Policy.
Support request emails already delivered to our support mailbox are not automatically deleted at the same time as the account. We retain them only as long as needed to provide support and delete them when they are no longer needed.
If you have a subscription
Deleting an Emopi account and canceling an App Store or Google Play subscription are separate procedures. Deleting your account does not automatically cancel the subscription. Before deleting your account, cancel it through the subscription management screen of the Store where you purchased it.
Contact
If you have any questions about deletion, feel free to contact us atsupport@emopi.app.